WhoCalls integrates
incoming calls to
fix and mobile phones
with any business app
• CRM
• POS
• Appointment management
• Booking solutions
• Order management
• CRM
WhoCalls
Helps your users to ...
- Save big time (30s in average per call) by displaying 'who is calling' profile and relevant details automatically
- Deliver a superior experience to their customers with personalized greetings and care
- Increase their customer's satisfaction by anticipating the reason of calling
... While you
- Become more competitive by making your CRM, customer support, reservation app ... more appealing and relevant
- Increase your revenue by upselling the integration of your business app with the customer telephony
- Gain customer loyalty
Features
Calls on fixed lines
Screen pop: display details and history of who is calling before picking up the phone. Compatible with analog line, internet box, virtual PBX.
- Analog phones: We provide a box to connect to the phone and the telephony line (PSTN or internet box).
- IP phones: no additional equipment required. The integration is done between Whocalls midleware and the PBX.
Calls on mobile lines
Screen pop: display details and history of who is calling before taking the call both on your mobile and business app.
Compatible with android phones.
- Pro Phone App: is a comprehensive mobile phone app, delivering the features of top-tier phone apps/
- Pre-integrated : the standard app comes with a set of pre-integrated business applications. For a more tailored experience, you also have the option to choose a personalized and rebranded app.
- NEW ! ProPhone is fully customizable allowing you to align every aspect – from colors to branding – precisely with your unique identity.
Unanswered Calls
Unanswered calls hits your customer’ reputation and leads to missed sales.
-
Get real time notifications, whocalls reports to your application the missed and unanswered calls to fix or mobile lines.
-
Take the appropriate actions depending on your customer use case: send a notification, a message, or a SMS to the caller with a call to action…
-
Alternatively, automatically send a SMS in case of unanswered calls with Whocalls SMS auto-reply.
Admin app
Manage all your fixed, mobile, virtual receivers at one place. Assign them to a customer, control status, turn them on or off…
- Add new mobile, fix or virtual receivers, assign a receiver to a customer, activate or de-activate the service at any time
-
Check receivers activity and history of management.
- Admin within your own app with WhoCalls API: create a receiver, assign a receiver to a customer, activate or de-activate the service at any time, check receivers activity...
Straight forward integration
Integrating your business application is simple and quick.
The hard work remains on us !
- Easy integration API based (2 end points only)
- Few hours only to perform the integration
- WhoCalls team will guide you all along the process
Increase the value of your business app
with CTI, out of the box
CRM
POS
Appointment management
Reservation/Order management
…
CRM | POS | Appointment
Booking | Order
You have developped a
CRM
Customer Support
Reservation Management
application.
Offer Computer Telephony Integration
(CTI) out of the box
to your customers!
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